Nationale Vacaturebank

Limburg

For an international organisation in Kerkrade we are looking for an experienced Customer Service Representative. As a Customer Service Representative you will process medical device orders, specifically relating to procedure kits (set of products needed for an implant procedure), track shipments, respond to (internal) customer enquiries, handle product information requests, and resolve hospital emergencies for the products. You will work and partner with the sales teams, operations teams and other internal departments with respect to customer needs, act as a professional liaison between internal and external customers resulting in customer satisfaction and -retention. In this role your other main activities are: •receive and process procedure kit sales orders; •coordinate the planning of surgeries; •track shipments for customers; •provide substitute alternatives and availability dates for backordered products; •ensure the timely return of unused products; •coordinate the invoicing, issuing credits and rebills when needed; •coordinate the management of expiring products; •handle emergency situations for customers; •work with operations, marketing, sales management, other departments and freight forwarders to obtain answers and solutions to customer requests, including service complaints; •ensure relevant customer administration and documentation; •perform all duties within the Job Specific SOP requirements.