As a Branch Export Supervisor you are responsible for all key aspects considering the AMS Export department. This includes customer relationship and satisfaction, productivity, key performance indicators, quality and compliance, employee satisfaction and development, process improvements and implementation of new processes. Besides the operational tasks you are responsible for managing and developing your Team Leaders.
* Supervise Teamleaders and Export team
* Deliver statistical reports to the Branch Manager as per defined KPI?s.
* Responsible for control of the daily operation according to targets.
* Responsible for contact with participating Supervisors, Managers and Country Managers.
* Responsible for compliance with all UPS Service Level Agreements.
* On time reporting of internal and external reports and fiscal requirements relating to country¬† specific Services.
* Update and adherence to training requirements.
* Detect opportunities for improvement and development of the complete operation.
* Take lead when Branch Manager in absent (holidays, illness, travel ect)
* Train, motivate, guide and appraise department staff.
* Controlling of the daily operation according to targets/KPI set internally and by the customer.
* Implement and guard the quality program according to the ISO and internal standards
* Control and manage daily, weekly and monthly controlling programs
* Follow-up and making corrections on reporting of negatives, missing KPI?s or complaints from¬† the client or organization
* Fully responsible for the contact with third party contractors like trucking-companies, personnel¬† agencies and suppliers.
You are a flexible, analytical, initiative taker and have exceptional communication skills. You have a good understanding of the Dutch and English language, both written and spoken. A bachelor?s degree and several years of experience in a management/supervisor role within logistics are required.
What does UPS have to offer you?
A competitive salary with various employee benefits (including discounted worldwide shipping,
discount on Apple products, discount on health insurance, Company fitness plan and once a year the possibility to buy a bicycle, phone or computer with tax benefit)
A Management Incentive payout plan
29 vacation days
A dynamic, international environment in which you can learn a lot in a short time
Sufficient growth opportunities,'we promote from within'